Return Policy
Returns
We want you to love your purchase. If something isn’t right, you may return eligible items within 14 days of the delivery date (the return window begins on the day tracking shows your order as delivered).
Return Conditions
- Items must be unworn, unused and undamaged, with all original tags attached and the original packaging intact.
- A reason for the return must be provided, and every returned item is inspected before a refund is issued.
- Used or worn items will not be refunded and will be returned to you.
- Approved items must be shipped back within 14 days.
- Returns must be sent via UPS, FedEx or DHL. Returns sent through standard postal services cannot be accepted and will be declined.
- Return shipping costs are the customer’s responsibility, unless the item arrived faulty, damaged or incorrect.
Final Sale — Non-Returnable Items
For hygiene and safety reasons, the following are final sale and cannot be returned: intimates & lingerie, swimwear, bodysuits, jewelry, beauty products and face masks.
How to Start a Return
- Email us at msamir.digitalvirgo@gmail.com within 14 days of delivery with your order number and the reason for your return.
- We will reply with return authorization, the return address and step-by-step instructions.
- Ship the item back within 14 days using UPS, FedEx or DHL, and share the tracking number with us.
Refunds
Once your return is received and inspected, your refund is issued to your original payment method. Please allow 5–7 business days after inspection for processing, plus additional time for your bank or payment provider to reflect the refund. Original shipping charges are non-refundable.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, contact us at msamir.digitalvirgo@gmail.com within 48 hours of delivery with photos, and we will make it right at no cost to you.
Questions?
Email msamir.digitalvirgo@gmail.com and our team will assist you.